Haromio | Shipping Philosophy & Logistics

At Haromio, we believe the journey of an item is just as important as its final place in your home. As a dedicated, independent startup, we personally oversee our logistics network to ensure that your household essentials are handled with care and precision. We don't just ship boxes; we deliver the tools for a better living space.

1. The Haromio Safe-Arrival Promise

Your peace of mind is our priority. We take full accountability for your order until it is safely in your hands.

• Arrival Protection: If an item reaches you in anything less than perfect condition, please email a photo to service@haromio.com within 72 hours of delivery. We will initiate a replacement immediately at no extra cost.
• In-Transit Security: In the rare event that a carrier confirms a package is lost, our team will personally handle the claim and dispatch a new shipment to you right away.

2. Shipping Rates & Perks

We aim for transparency in our pricing, ensuring you never face hidden logistics markups at checkout.

• Boutique Standard Shipping: A simple flat rate of $5.99 applies to all standard domestic orders.
• Shipping Incentive: We are happy to offer Complimentary Shipping on all orders over $49.

3. Delivery Windows & Arrival Estimates

To ensure the best value for our community, we coordinate with specialized fulfillment centers across the globe. Please use the following estimates as a guide:

Destination	Estimated Transit Time
United States	3 – 6 Business Days
Canada / UK / Australia	6 – 9 Business Days
International	10 – 12 Business Days

Note: These windows are estimates. While our team moves quickly, transit times are not guaranteed due to potential external factors like courier backlogs or weather conditions.

4. Our Direct-to-Consumer Approach

Haromio operates as a lean, digital-first shop. To keep our curated collection accessible and minimize our environmental footprint, we utilize a Direct-to-Home model. Your items are dispatched directly from our specialized production hubs. This allow us to:

1. Provide premium essentials without traditional retail price inflation.
2. Maintain a focused, intentional inventory.
3. Ensure your items travel the most efficient route possible.

5. Real-Time Tracking & Transparency

Once our team has prepared your package, you will receive an automated shipping confirmation via email.

• Data Sync: Please allow approximately 24 hours for tracking details to update once your label is generated.
• Movement: If your tracking status remains "In Transit" without a daily scan, rest assured your package is securely moving through the network.

6. The 12-Hour Adjustment Grace Period

Because we prioritize speed, our fulfillment cycle begins almost immediately.

• Quick Changes: If you need to update a shipping address or cancel an order, please contact service@haromio.com within 12 hours of your purchase.
• Finalized State: Once an order enters the final dispatch phase, we are unable to make further modifications.

7. Global Duties & International Neighbors

For our community members shopping from outside the United States:

• Orders are dispatched DDU (Delivered Duty Unpaid).
• Any regional import taxes, customs duties, or local fees are the responsibility of the customer.
• Haromio is not responsible for delays caused by local customs clearance procedures.

Personal Support

Since we are a small, dedicated startup team, we respond to every inquiry personally and strive to get back to you within one business day.

Website: haromio.com

Email: service@haromio.com

Phone: (+1) 9092790720

Office Address: 1608 NOGALES ST B01 ROWLAND HEIGHTS,CA 91748, USA