Frequently Asked Questions

Last updated: September 15, 2026

Haromio is owned and operated by Gucheng County Yuhao Trading Co., Ltd.

What does Haromio sell?

Haromio offers thoughtfully selected premium pet supplies and accessories designed to support the comfort, care, and everyday needs of pets and their owners.

How do I place an order?

Select the products you wish to purchase, add them to your cart, and proceed to checkout. Please review your contact, shipping, and payment information carefully before placing your order.

Can I change or cancel my order?

Please contact us at service@haromio.com as soon as possible. We will do our best to assist you, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment preparation.

How can I track my order?

Once tracking information becomes available, a shipping confirmation will be sent to the email address provided at checkout. Please allow time for the carrier to update the tracking information.

How long will delivery take?

Delivery times vary depending on the destination, shipping method, carrier operations, and customs processing. Please refer to the shipping information provided at checkout or our Shipping Policy for more details.

What should I do if my order arrives damaged or incorrect?

Please email service@haromio.com with your order number, a description of the issue, and clear photos of the product and packaging. Our customer service team will review the information and assist you.

Can I return an item?

Eligible items may be returned in accordance with our Return & Refund Policy. Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

How should I use and care for Haromio products?

Please follow the instructions, sizing information, care guidance, and safety notices provided on the relevant product page or with the product. Always select products appropriate for your pet’s size and needs and supervise use where appropriate.

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available payment options may vary depending on your location, currency, and payment provider.

How can I contact Haromio?

For questions about products, orders, shipping, returns, or payments, please contact us:

Brand Name: Haromio
Company Name: Gucheng County Yuhao Trading Co., Ltd.
Registered Address: No. 8, Qianhoujie Community, Shengkang Town, Gucheng County, Xiangyang City, Hubei Province, China
Email: service@haromio.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.