Return & Refund Policy
Last Updated: September 16, 2026
At Haromio, customer satisfaction is important to us. This Return & Refund Policy explains the conditions, process, and requirements for returning products and requesting refunds purchased through haromio.com.
Haromio is owned and operated by Gucheng County Yuhao Trading Co., Ltd.
Orders and Delivery
Customers can purchase products through haromio.com by completing the checkout process and providing accurate order and payment information.
Orders are processed and delivered according to our Shipping Policy. Customers will receive order and delivery information through the contact details provided during checkout.
Return Window
Eligible products may be returned within 30 calendar days after delivery.
Customers must contact Haromio within this period to request a return. Returns submitted after the return window may not be accepted.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition
- Include original packaging and accessories
- Not show signs of damage caused by improper use or handling
For hygiene, safety, or product protection reasons, certain items may not be eligible for return once used.
Personalized, customized, or clearance products may have additional return restrictions if clearly stated before purchase.
How to Request a Return
To request a return, please contact our customer service team and provide:
- Order number
- Product name
- Reason for return
- Photos or videos of the item condition when applicable
Please do not send any products back before receiving return approval and return instructions from Haromio.
Return Address
Please do not send returns to our registered company address.
Once your return request is approved, our customer support team will provide the appropriate return address and detailed return instructions.
Return Shipping Cost
For preference-based returns, such as ordering the wrong item, changing your mind, or no longer needing the product, customers are responsible for return shipping costs.
If the item arrives damaged, defective, incorrect, or materially different from the product description, Haromio will review the situation and provide an appropriate solution, which may include a replacement, refund, or other resolution at no additional cost to the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or has a significant issue, please contact us as soon as possible with your order number and supporting photos or videos.
Haromio will evaluate the issue and work with you to provide a suitable solution.
Refund Process
Once the returned item has been received and inspected, we will notify you regarding the refund approval status.
Approved refunds will be issued to the original payment method within 5–10 business days after approval.
Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.
Order Cancellation
If you need to cancel or modify your order, please contact us as soon as possible.
We will try to assist with your request; however, cancellation or changes cannot always be guaranteed after the order has entered processing or shipping.
Contact Information
For questions regarding returns, refunds, damaged items, or order assistance, please contact us:
Brand Name: Haromio
Company Name: Gucheng County Yuhao Trading Co., Ltd.
Registered Address:
No. 8, Qianhoujie Community, Shengkang Town, Gucheng County, Xiangyang City, Hubei Province, China
Email: service@haromio.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.